The traffic cop who gave me a speeding ticket last week provided better customer service than a few of the retail stores I’ve frequented over the past few weeks.  He was pleasant, concerned and even included a nice anecdote about his spouse.  A hand-held mobile device made sure that the process was completed quickly and...

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Probably not. At first glance, it appears that both countries have similar cultures.  In the years following the 2008 recession, several US retailers looked to expansion north of the border as lower risk for international expansion and reviving sales, in part because Canadian economy had not been as devastated as that in the US.  But...

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‘We only use all of our POS lanes about 10% of the time.’ ‘We’re interested in self-checkout but would like it to convert to a traditional, cashier-operated lane and back.’ ‘We can only justify the investment if this device has multiple uses for our business.’ Those are just some of the concerns we’ve heard from...

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Stages Stores has invested in new technology, store improvements and personnel to set themselves up for growth in 2014 and beyond. Read the full story   ...

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‘Big-box retailers are finding money in their old parking lots’ began the recent newspaper article.  Was I intrigued to read more?  You bet.  These days we need some good news about our brick-and-mortar retailers. Where’s the money?  It’s where retailers ‘carve-out’ sections of their vast parking lots to sell or lease to restaurants, banks or...

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